Open Question: Refinancing our home, closing is tomorrow, BUT.....?

[Administrator]

So we're set to refinance our home tomorrow. Well, at least we thought we were. The closing is scheduled for 4pm with the attorneys and mortgage company. THEN I just received an email from the mortgage company that's helping us refinance saying: "I’m sorry to keep bugging you! The attorney’s office just called me and they are having trouble obtaining your mortgage pay off. Apparently the telephone number they have is incorrect. Do you happen to have your mortgage account number and a telephone number they could call to get the information?" I called the mortgage company and obtained our account number and then the representative I spoke with said, that there is a 2 day turnaround for payoff information and that we also had a pre-payment penalty fee. She said I should let them know that there's no way we would be closing tomorrow.I'm so pissed off right now! I can't believe it. We had all the information including a ginormous packet of signatures, copies of 2006 & 2007 W2's, last two paystubs, vehicle payoff information, bank statements and 401k statements for last 30 days, etc, etc. All of this and more I dropped off to the office a week ago and you think they would’ve called already. Complete bullsh*t if you ask me. I hate getting the run around. Oh! And they just emailed me…” Thanks for the info…let me see what I can do.” Now what the hell is THAT supposed to mean?Has anyone ever had this happen to them? Shouldn’t they pay for pre-payment penalty fees? Ughh!! I’m so frustrated!!


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